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1. The estimated time required to prepare the Goods for dispatch is 3 to 7 Business Days and is calculated from the Business Day following conclusion of the contract. The time depends in particular on the availability of materials and padding and the number of current orders. If a different time is stated on the product page, the time clearly communicated to the Customer before the order is placed will apply.

2. The preparation time does not include carriage time by UPS. The estimated carriage time is provided by the carrier or at the Store checkout and may vary depending on the country, postcode, customs clearance and selected service.

3. Delivery to all supported countries is carried out by UPS. The delivery cost depends on current UPS rates, the delivery location, the dimensions and weight of the shipment and the selected service; the amount is displayed to the Customer before the order is placed.

4. The Seller delivers to the countries available for selection at the Store checkout, in particular European Union Member States, the United States, the United Kingdom, Ireland, Canada and Australia and, during selected periods, Japan and New Zealand. Availability of the relevant destination is confirmed at checkout before purchase.

5. Unless the parties have expressly agreed a different period, the Goods will be delivered no later than 30 days after the contract is concluded. The Customer’s rights in the event of delay are governed by applicable law; these Terms and Conditions do not restrict those rights.

6. The Customer should provide a complete and accurate delivery address and the information required by the carrier or customs authorities. Additional costs resulting solely from incorrect information may be charged to the Customer to the extent permitted by law and corresponding to costs actually incurred.

7. If an unforeseen shortage of material or padding occurs after the contract has been concluded, the Seller will promptly provide a proposed new date. The Customer may accept the new date or withdraw from the contract on the grounds that it was not performed within the agreed period where permitted by law; if the contract is terminated, the Seller will refund the payments received without undue delay.

8. The Seller is not liable for delays resulting solely from the actions of customs authorities, the carrier or force majeure that the Seller could not have prevented despite exercising due care. This provision does not, however, exclude any liability or rights of the Customer arising from mandatory provisions of law.

9. In the case of a Consumer or an Entrepreneur with Consumer Rights, the risk of accidental loss of or damage to the Goods passes to the Customer only when the Goods are handed over to the Customer or to a third party designated by the Customer other than the carrier. An exception applies where the Customer independently selected a carrier not offered by the Seller; in that case, the risk passes when the Goods are handed over to that carrier. In the case of an Entrepreneur, the risk passes when the shipment is handed over to UPS.