Terms & Conditions

Part I — Terms and Conditions of the Online Store

Rules governing the sale of physical goods and paid digital content
Last updated: 19 August 2026

§ 1. Seller and Contact Details

The Flock & Roll online store, available at https://www.flocknroll.info, is operated by Leather Element Anna Jabłko, Niedźwiedzice 58, 59-225 Niedźwiedzice, Poland, Tax Identification Number (NIP): 9512233924 (hereinafter the “Seller”).
The Seller’s contact details are: email: flocketroll@gmail.com, telephone: +48 535 883 548.
The address specified in paragraph 1 is also the address for submitting complaints and returning Goods following withdrawal from a contract. Before dispatching the Goods, the Customer may contact the Seller to arrange the shipment details; this does not limit the Customer’s statutory rights.

§ 2. Definitions

Store — the Flock & Roll online store operating at the address specified in § 1.
Customer — a natural person, legal person or organisational unit having legal capacity that uses the Store or enters into a contract with the Seller.
Consumer — a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity.
Entrepreneur with Consumer Rights — a natural person entering into a contract directly related to their business activity where the contract indicates that it is not of a professional nature for that person, in particular in view of the scope of their business activity disclosed in the Polish Central Register and Information on Economic Activity (CEIDG), to the extent that the applicable provisions grant that person consumer rights.
Entrepreneur — a Customer entering into a contract in connection with a business or professional activity who is neither a Consumer nor, in relation to the right concerned, an Entrepreneur with Consumer Rights.
Goods — a movable item offered in the Store, in particular a specialist tool or padding.
Standard Product — Goods in a variant or with parameters indicated as available on the product page, including where they are manufactured only after the contract has been concluded.
Personalised Product — non-prefabricated Goods made to the Customer’s specifications or intended to meet the Customer’s individual needs, in particular Goods made with parameters other than the variants offered on the product page.
Digital Content — data produced and supplied in digital form, offered in the Store as a paid PDF file intended for printing or use on a computer, tablet or mobile phone.
Account — a free electronic service that allows the Customer to use the user account functions available in the Store.
Business Day — any day from Monday to Friday, excluding public holidays in Poland.
Durable Medium — a tool that enables information to be stored in a way that allows access to it in the future for a period appropriate to the purpose of that information and allows the information to be reproduced unchanged, in particular an email or PDF file.

§ 3. Rules for Using the Store and the Account

The Store is intended for persons who are at least 18 years old and have full legal capacity. The Products are specialist products and should be used by persons who have the knowledge and skills appropriate to their intended purpose.
To use the Store, the following are required: a device with Internet access, an up-to-date web browser with JavaScript enabled, an active email address and, for PDF files, software capable of reading that format. Essential cookies are required for the basket, login and payment functions to work properly.
The Customer must provide true, current and complete information and use the Store in accordance with the law, these Terms and Conditions and good practices. It is prohibited to provide unlawful content, attempt to breach security measures or disrupt the operation of the Store.
Creating an Account is voluntary and free of charge. The agreement for maintaining the Account is concluded for an indefinite period when registration is completed and confirmation that the Account has been created is received.
The Customer should protect their login details and must not disclose them to unauthorised persons. Any suspected unauthorised access must be reported to the Seller without delay.
The Customer may terminate the agreement for maintaining the Account at any time and free of charge by using the Account deletion function, if available, or by sending a request to the Seller’s email address. Deleting the Account does not affect the obligation to retain data that the Seller is required to retain by law or for the purpose of defending against claims.
Complaints concerning the operation of the Account or the Store may be submitted to the Seller’s email address. The complaint should describe the issue and provide information allowing the Account to be identified. A response will be provided within 14 days on a Durable Medium.

§ 4. Products and Information in the Store

The Store offers Goods and Digital Content. Detailed product characteristics, available variants, price, estimated fulfilment time, intended purpose and, in relation to Digital Content, functionality, compatibility and technical requirements are specified on the product page.
Tools are manufactured only after purchase. The mere fact that a Standard Product is manufactured after the contract has been concluded does not make it a Personalised Product or mean that the Customer loses the right of withdrawal.
Padding is obtained from the manufacturer and may temporarily be unavailable in the Seller’s stock. Information about availability or the estimated fulfilment time is provided before the contract is concluded or, if an unforeseen shortage occurs after the contract has been concluded, in accordance with § 7(7).
A Product is a Personalised Product only if it meets the criteria set out in § 2 and, before placing the order, the Customer receives clear information that making it to the selected specifications excludes the right of withdrawal to the extent provided by law.
Product images are for presentation purposes. Differences resulting solely from screen settings or the natural properties of the material do not in themselves constitute a lack of conformity with the contract, provided that the product corresponds to its description, the agreed specifications and the Customer’s reasonable expectations.

§ 5. Prices, Orders, Payment and Conclusion of the Contract

Product prices are stated in the currency indicated in the Store. Before placing an order, the Customer is informed of the total price, delivery costs and any other charges collected by the Seller. The Seller currently benefits from a VAT exemption; the price displayed in the order summary is the amount payable to the Seller.
For delivery outside an area in which the Seller is required to account for charges at the point of sale, a customs authority, tax authority or UPS may collect customs duty, import tax, sales tax or an administrative fee from the recipient. Such charges do not form part of the price collected by the Seller unless the order summary expressly states otherwise.
To place an order, the Customer selects the product and its variant, provides the information required for fulfilment, selects a payment and delivery method, reviews these Terms and Conditions and confirms the order by clicking a button clearly indicating an obligation to pay.
Placing an order constitutes the Customer’s offer to enter into a contract. An automated message confirming technical receipt of the order does not constitute acceptance of that offer unless it expressly states that the order has been accepted for fulfilment.
The contract is concluded when, following successful payment, the Seller sends the Customer confirmation on a Durable Medium that the order has been accepted for fulfilment. In the case of Digital Content, the contract is accepted no later than when confirmation of conclusion of the contract is sent and the file is made available for download.
Payment may be made by traditional bank transfer or by payment methods available at the Store checkout and processed by Stripe, such as a payment card, Przelewy24, BLIK, Apple Pay or Google Pay, provided that the relevant method is currently displayed to the Customer.
For a traditional bank transfer, payment should be credited to the Seller’s bank account within 5 Business Days of placing the order. If that period expires without payment, the Customer’s offer expires and the order may be cancelled. At the Customer’s request, the Seller may confirm an extension of the period before it expires.
If the Seller cannot accept an order, in particular because of unavailable material, unavailable padding, legal restrictions affecting delivery or an obvious pricing error, the Seller will inform the Customer without undue delay. If payment has been collected, it will be refunded promptly using the same payment method unless the Customer agrees, at no cost, to another refund method.
Confirmation of the conclusion of the contract includes these Terms and Conditions and the information required by law and is sent to the Customer’s email address in a form that allows it to be retained.

§ 6. Digital Content — Supply and Licence

Digital Content consists of paid PDF files supplied on a one-off basis. Following successful payment and acceptance of the order by the Seller, the file is automatically made available for download by email, on the order confirmation page or through the Account.
If the Customer wishes to receive Digital Content before the withdrawal period expires, before purchase the Customer must select a separate box that has not been pre-ticked and that contains their express consent to begin supplying the Digital Content and their acknowledgement that, once the contract has been fully performed by making the file available, they will lose the right of withdrawal. The wording of the declaration is set out in Part V of the document.
The Seller provides the Customer, on a Durable Medium, with confirmation of the conclusion of the contract, the consent granted and the acknowledgement of the loss of the right of withdrawal. If the required consent or acknowledgement has not been properly obtained, the statutory right of withdrawal remains in effect.
Upon receipt of full payment, the Seller grants the Customer a non-exclusive, perpetual and non-transferable licence to use the Digital Content for personal purposes and for the internal purposes of the Customer’s business.
The licence permits the Customer to make an unlimited number of printed and digital copies needed by the Customer and to use the Digital Content as a tool in the course of the Customer’s own business. The Customer may use the results of their own work created using the Digital Content unless the product page provides for broader rights or lawful restrictions.
Without the Seller’s prior consent, the Customer may not share the file, template or copies of it with persons outside the Customer’s own organisation; publish them online; resell, lend or sublicense them; or offer them as part of a library, course, bundle or another digital product. The Customer’s employees and contractors may use copies only within and for the purposes of the same organisation. Copyright and other intellectual property rights in the Digital Content remain with the Seller or the relevant rights holder; purchase does not transfer economic copyright.

§ 7. Fulfilment and Delivery of Goods

The estimated time required to prepare the Goods for dispatch is 3 to 7 Business Days and is calculated from the Business Day following conclusion of the contract. The time depends in particular on the availability of materials and padding and the number of current orders. If a different time is stated on the product page, the time clearly communicated to the Customer before the order is placed will apply.
The preparation time does not include carriage time by UPS. The estimated carriage time is provided by the carrier or at the Store checkout and may vary depending on the country, postcode, customs clearance and selected service.
Delivery to all supported countries is carried out by UPS. The delivery cost depends on current UPS rates, the delivery location, the dimensions and weight of the shipment and the selected service; the amount is displayed to the Customer before the order is placed.
The Seller delivers to the countries available for selection at the Store checkout, in particular European Union Member States, the United States, the United Kingdom, Ireland, Canada and Australia and, during selected periods, Japan and New Zealand. Availability of the relevant destination is confirmed at checkout before purchase.
Unless the parties have expressly agreed a different period, the Goods will be delivered no later than 30 days after the contract is concluded. The Customer’s rights in the event of delay are governed by applicable law; these Terms and Conditions do not restrict those rights.
The Customer should provide a complete and accurate delivery address and the information required by the carrier or customs authorities. Additional costs resulting solely from incorrect information may be charged to the Customer to the extent permitted by law and corresponding to costs actually incurred.
If an unforeseen shortage of material or padding occurs after the contract has been concluded, the Seller will promptly provide a proposed new date. The Customer may accept the new date or withdraw from the contract on the grounds that it was not performed within the agreed period where permitted by law; if the contract is terminated, the Seller will refund the payments received without undue delay.
The Seller is not liable for delays resulting solely from the actions of customs authorities, the carrier or force majeure that the Seller could not have prevented despite exercising due care. This provision does not, however, exclude any liability or rights of the Customer arising from mandatory provisions of law.
In the case of a Consumer or an Entrepreneur with Consumer Rights, the risk of accidental loss of or damage to the Goods passes to the Customer only when the Goods are handed over to the Customer or to a third party designated by the Customer other than the carrier. An exception applies where the Customer independently selected a carrier not offered by the Seller; in that case, the risk passes when the Goods are handed over to that carrier. In the case of an Entrepreneur, the risk passes when the shipment is handed over to UPS.

§ 8. Withdrawal from the Contract

A Consumer and an Entrepreneur with Consumer Rights may withdraw from a distance contract without giving any reason within 14 days, subject to statutory exceptions. The Seller grants the right described in this section to every Customer who is a Consumer, regardless of the country of delivery, unless the mandatory law of the country in which the Customer is habitually resident provides more extensive protection.
For a contract for the sale of Goods, the period begins on the day on which the Customer or a third party designated by the Customer other than the carrier takes possession of the Goods. Where multiple Goods are delivered separately, the period begins when the last item, batch or part is taken into possession. For a contract for Digital Content, the period begins on the day the contract is concluded unless the right of withdrawal has been validly lost in accordance with § 6.
To exercise the right of withdrawal, it is sufficient to send the Seller an unequivocal statement before the period expires, for example by post or email. The Customer may use the form in Part IV, but this is not mandatory.
Following valid withdrawal from the entire contract, the Seller refunds all payments received from the Customer, including the cost of delivering the Goods to the Customer up to the cost of the least expensive standard delivery method offered for the relevant order. Any additional cost of a more expensive service selected by the Customer is not refundable.
The refund will be made no later than 14 days after receipt of the statement of withdrawal, using the same payment method used by the Customer unless the Customer expressly agrees to another method that does not involve any cost. In the case of the sale of Goods, the Seller may withhold the refund until the Goods are received or until proof of their return is provided, whichever occurs first.
The Customer should return the Goods to the Seller’s address without undue delay and no later than 14 days after withdrawal. The deadline is met if the Goods are dispatched before it expires. The Customer bears the direct cost of returning the Goods. Cash-on-delivery shipments will not be accepted unless the Seller has agreed to this return method in advance.
The Customer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. The Goods may be inspected to the same extent as would be possible in a physical store.
The right of withdrawal does not apply to a contract for a Personalised Product, meaning non-prefabricated Goods made to the Customer’s specifications or intended to meet the Customer’s individual needs. This exclusion does not apply to a Standard Product merely because it was manufactured after purchase.
The right to withdraw from a paid contract for Digital Content not supplied on a tangible medium is lost once the contract has been fully performed, provided that the Seller began performance with the Customer’s prior express consent, informed the Customer before performance began that the right would be lost upon full performance, the Customer acknowledged this and the Seller provided the required confirmation on a Durable Medium.
The provisions of this section do not restrict any more favourable rights granted in cross-border sales by mandatory provisions of the law of the country in which the Consumer is habitually resident.

§ 9. Conformity of Goods with the Contract and Complaints

The Seller is liable to Consumers and Entrepreneurs with Consumer Rights for a lack of conformity of the Goods with the contract in accordance with the Polish Consumer Rights Act. The Seller does not provide an additional commercial guarantee unless expressly stated otherwise on the product page or in a separate document.
The Seller is liable for any lack of conformity existing at the time the Goods were delivered and becoming apparent within two years of that time, subject to statutory presumptions and exceptions.
If the Goods do not conform to the contract, the Customer may request repair or replacement. The Seller may use the other remedy or refuse to bring the Goods into conformity only in the circumstances provided by law, in particular where the selected remedy is impossible or would entail disproportionate costs.
Repair or replacement will be carried out within a reasonable time and without significant inconvenience. The Seller bears all costs, including postage, carriage, labour and material costs. The Customer makes the Goods available, and the Seller arranges collection at its own expense or agrees another method of transfer that does not involve any cost to the Customer.
The Customer may request a price reduction or withdraw from the contract in the circumstances provided by law, in particular where the Seller has refused to bring the Goods into conformity, has failed to do so properly, the lack of conformity persists or is serious, or it is clear from the circumstances that the lack of conformity will not be remedied within a reasonable time. Withdrawal is not permitted if the lack of conformity is minor.
A complaint may be submitted by email to flocketroll@gmail.com or by post to the Seller’s address. It is advisable to provide the name and surname or business name, order number, a description of the issue, the date on which it was identified and the remedy requested. Failure to provide this information does not invalidate the complaint if its subject matter and sender can be identified.
The Seller will respond to a complaint from a Consumer or an Entrepreneur with Consumer Rights within 14 days of receipt, on paper or another Durable Medium. Failure to respond within that period constitutes acceptance of the complaint where so provided by applicable law.
Specialist Products must be used in accordance with their description, instructions and safety rules. The Seller is not liable for the consequences of use contrary to the intended purpose or instructions to the extent that the damage does not result from a lack of conformity of the Goods with the contract, defective instructions or another circumstance for which the Seller is liable. This provision does not restrict any rights arising from mandatory law.

§ 10. Conformity of Digital Content with the Contract and Complaints

The Seller supplies Digital Content without undue delay after the contract has been concluded unless the parties agree another time. Digital Content is deemed supplied when the Customer, or a device selected by the Customer, gains access to the file or to a means suitable for downloading it.
Digital Content should conform to the description, type, quantity, quality, functionality, compatibility and other requirements agreed in the contract, as well as the ordinary expectations arising under applicable law. The required digital environment is specified on the product page and includes, at a minimum, a device and software capable of opening a standard PDF file.
For Digital Content supplied on a one-off basis, the Seller is liable for any lack of conformity existing at the time of supply and becoming apparent within two years of that time, in accordance with the Polish Consumer Rights Act.
If the Digital Content has not been supplied, the Customer may request that the Seller supply it. If the Seller fails to supply it without undue delay or within an additional agreed period, the Customer may withdraw from the contract. In the circumstances provided by law, withdrawal is possible without a prior request.
If the Digital Content does not conform to the contract, the Customer may require that it be brought into conformity. The Seller may refuse only where this is impossible or would entail disproportionate costs. The Digital Content will be brought into conformity within a reasonable time, without significant inconvenience and free of charge to the Customer.
The Customer may make a statement requesting a price reduction or withdrawal from the contract in the circumstances provided by law, in particular where bringing the Digital Content into conformity is impossible, the Seller has refused or failed to bring it into conformity, the lack of conformity persists or is serious, or it is clear from the circumstances that conformity will not be restored within a reasonable time. Withdrawal from a paid contract is not permitted if the lack of conformity is minor.
Complaints concerning Digital Content must be submitted and handled in accordance with § 9(6)–(7). To facilitate handling of the complaint, the Customer should indicate the device, operating system and PDF software used and provide any error message displayed.

§ 11. Customers Who Are Entrepreneurs

The provisions of these Terms and Conditions concerning Consumers apply to an Entrepreneur with Consumer Rights only to the extent required by mandatory provisions, in particular Chapters 4, 5a and 5b of the Polish Consumer Rights Act.
An Entrepreneur does not have the consumer right of withdrawal. Their rights in respect of defects in the Goods or Digital Content are governed by the provisions applicable to the relevant type of contract and any terms individually agreed with the Seller.
In relations with an Entrepreneur, the court having jurisdiction over the Seller’s registered office will have territorial jurisdiction to resolve disputes unless mandatory provisions provide otherwise.

§ 12. Personal Data and Cookies

The rules governing the processing of personal data are set out in Part II — Privacy Policy.
The rules governing the use of cookies and similar technologies are set out in Part III — Cookie Policy.

§ 13. Governing Law and Alternative Dispute Resolution

Contracts are governed by Polish law. The choice of Polish law does not deprive a Consumer of the protection afforded by provisions that cannot be excluded by agreement and that apply in the country in which the Consumer is habitually resident.
Disputes with a Consumer may be heard by a court having jurisdiction under generally applicable law; these Terms and Conditions do not impose on the Consumer the exclusive jurisdiction of the courts for the Seller’s registered office.
After the complaint procedure has been exhausted, a Consumer may use alternative dispute resolution procedures. Information and a register of authorised entities are available on the website of the Polish Office of Competition and Consumer Protection (UOKiK): https://polubowne.uokik.gov.pl/rejestr.
The entity competent for the Seller’s registered office is the Lower Silesian Provincial Inspector of the Trade Inspection in Wrocław. Information about the procedure is available at: https://www.gov.pl/web/wiih-wroclaw/pozasadowe-rozwiazywanie-sporow-konsumenckich. Participation in alternative dispute resolution requires the parties’ consent where the relevant procedure so provides.
In a cross-border consumer dispute within the European Union, Iceland or Norway, assistance may be provided by the European Consumer Centres Network (ECC-Net): https://www.eccnet.eu. The Polish contact point operates at https://konsument.gov.pl.
The EU Online Dispute Resolution (ODR) platform has been closed and is not indicated as a channel for submitting complaints.

§ 14. Final Provisions

These Terms and Conditions are made available free of charge in a manner that allows them to be accessed, reproduced and retained. The Customer may save or print the document.
The version of the Terms and Conditions provided to the Customer before the order was placed and confirmed on a Durable Medium applies to that order. A subsequent amendment does not affect contracts already concluded unless the amendment results from the law, is favourable to the Customer or is expressly agreed by the parties.
The Seller may amend these Terms and Conditions for the future for valid reasons such as changes in the law, payment or delivery methods, the scope of electronic services, the Seller’s details or the Store’s functionality. An Account user will be informed of an amendment at least 14 days in advance and may terminate the Account agreement free of charge during that period. Amendments immediately required by law or for security reasons may take effect earlier to the extent permitted.
If any provision is found to be invalid, the remaining provisions remain effective and the relevant provisions of law apply in place of the invalid provision. This does not restrict the Customer’s protection arising from mandatory provisions.

Part II — Privacy Policy

Information about the processing of personal data in accordance with the GDPR

1. Controller and Contact Details

The controller of personal data is Leather Element Anna Jabłko, Niedźwiedzice 58, 59-225 Niedźwiedzice, Poland, Tax Identification Number (NIP): 9512233924.
For matters concerning personal data, the Controller may be contacted by email at flocketroll@gmail.com, by telephone at +48 535 883 548 or by post at the Controller’s address.
The Controller has not appointed a data protection officer. Privacy-related enquiries should be addressed directly to the Controller.

2. Scope and Sources of Data

The Controller may process data provided by the User or Customer, in particular: name and surname, business name, NIP or another tax identification number, billing and delivery address, email address, telephone number, Account details, order information, correspondence and the content of complaints.
Technical data relating to the use of the Store may also be processed, such as IP address, device and cookie identifiers, browser and system data, approximate location, website events and security data, to the extent determined by the selected cookie settings.
Data is obtained directly from the User, from the device used to access the Store or from providers involved in processing the transaction, such as the payment service provider, Wix or UPS.
The Seller does not receive full payment card details. These are processed directly by the authorised payment service provider.

3. Purposes, Legal Bases and Retention Periods

Account management, orders, payments, deliveries and Digital Content

Legal basis: Article 6(1)(b) GDPR — performance of a contract or steps taken before entering into a contract.

Retention period: for the duration of the contract and subsequently until the applicable limitation periods expire; as a rule, no longer than 6 years, taking into account end-of-year rules and specific provisions.

Accounting and tax records and legal obligations

Legal basis: Article 6(1)(c) GDPR.

Retention period: for the period required by law; as a rule, tax documents are retained for 5 years from the end of the year in which the tax payment deadline expired.

Complaints, contact, establishment, exercise and defence of claims

Legal basis: Article 6(1)(c) or (f) GDPR — legal obligation and legitimate interests.

Retention period: until the matter is concluded and subsequently until the applicable limitation period for claims or proceedings expires.

Store security, fraud prevention and diagnostics

Legal basis: Article 6(1)(f) GDPR — legitimate interests.

Retention period: for the period necessary to analyse the incident and defend against claims; for a shorter period if the data is no longer required.

Traffic measurement and statistics using Google Analytics

Legal basis: Article 6(1)(a) GDPR — consent.

Retention period: until consent is withdrawn or the purpose ceases to apply; Google Analytics user and event data is retained for 14 months, while the retention period for cookies is described in the Cookie Policy.

Evidence of consent and compliance with information obligations

Legal basis: Article 6(1)(c) and (f) GDPR.

Retention period: until the expiry of the period for possible claims or audits relating to the relevant consent.

If a single item of information is subject to several retention periods, the Controller applies the longest period required by law or necessary to protect legitimate rights. Once that period expires, the data is deleted or anonymised.

4. Recipients of Data

Data may be entrusted or disclosed only to the extent necessary to achieve the relevant purpose: to Wix as the provider of the Store platform, hosting and Account functions; to Stripe and the relevant banks and payment service providers; to UPS as the carrier; to Google as the provider of Google Analytics after consent has been obtained; and to IT providers, accountants, legal advisers or public authorities where there is a legal basis for doing so.
Not every recipient receives all data. The scope is limited to the necessary information; for example, UPS receives the information required for delivery, while the payment service provider receives the information required to authorise and secure the transaction.
Providers may act as processors on behalf of the Controller or as separate controllers where they independently determine the purposes and means of processing required, for example, under payment, tax or transport law.
The Controller does not sell personal data. The Controller currently does not conduct direct email marketing; introducing such a function will require this information to be updated and consent to be obtained where required by law.

5. Transfers of Data Outside the European Economic Area

The use of Wix, Stripe, Google or other global providers may result in data being accessed from countries outside the European Economic Area, in particular the United States. The Controller uses providers that declare that they apply mechanisms provided for under the GDPR, such as a European Commission adequacy decision, the EU–US Data Privacy Framework or standard contractual clauses.
When delivery is made to a country outside the EEA, the recipient’s data may be transferred to local UPS entities, customs agents or authorities where this is necessary to perform the contract with the Customer or take steps before entering into it.
Information about the safeguards applied, or a copy of them with protected information removed, may be obtained by contacting the Controller.

6. Rights of the Data Subject

Within the limits set out in the GDPR, the data subject has the rights to access their data and receive a copy, rectify or erase the data, restrict processing and receive data portability for data processed by automated means on the basis of consent or a contract.
Where processing is based on legitimate interests, the data subject may object at any time on grounds relating to their particular situation. The Controller will cease processing unless it demonstrates compelling legitimate grounds that override the rights of the data subject or the need to establish, exercise or defend legal claims.
Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before its withdrawal. Consent to analytical cookies may be withdrawn through the cookie settings described in Part III.
If a person believes that their data is being processed unlawfully, they may lodge a complaint with the President of the Polish Personal Data Protection Office. Information about lodging a complaint is available at https://uodo.gov.pl/pl/p/skargi.
Requests may be submitted using the contact details in section 1. The Controller may request information necessary to confirm the identity of the data subject.

7. Voluntary Provision of Data and Automated Decisions

Providing data is voluntary, but data marked as required is necessary to create an Account, accept an order, process payment, arrange delivery or handle a complaint. Without that data, the relevant service may not be possible.
Consent to analytical cookies is voluntary, and refusing consent does not restrict the ability to place an order or use the Store’s basic functions.
The Controller does not make decisions about Customers that produce legal effects or similarly significantly affect them based solely on automated processing. Payment service providers may use their own fraud-prevention mechanisms in accordance with their policies and legal obligations.

8. Security, Minors and Amendments

The Controller applies technical and organisational measures appropriate to the risk, including access controls, secure connections and the use of providers that ensure appropriate safeguards.
The Store is intended for adults. The Controller does not intend knowingly to collect data from persons under the age of 18 for the purpose of allowing them to enter into contracts in the Store.
This Policy may be updated if the law, providers or the operation of the Store changes. The new version will be published together with its effective date. Amendments do not restrict acquired rights or change the legal basis for processing without the requirements of law being met.

Part III — Cookie Policy

Information about cookies and similar technologies

1. What Are Cookies?

Cookies are small files or pieces of information stored on or read from the User’s device when the website is used. Similar technologies may include local browser storage, session identifiers and analytics tags.
The entity operating the Store and determining the purposes for which cookies are used is Leather Element Anna Jabłko. Contact regarding cookies: flocketroll@gmail.com.

2. Categories of Cookies

Essential

Purposes and providers: Wix — security, session, basket, login, language settings and remembering cookie choices. Stripe or other displayed payment methods — security and payment processing.

Legal basis and duration: these cookies are necessary to provide a service requested by the User and do not require consent. They operate for the duration of the session or for the period necessary to retain settings and ensure security, as specified in the cookie settings panel.

Analytics

Purposes and providers: Google Analytics — measuring traffic, visit sources and the way the Store is used in order to improve the website.

Legal basis and duration: these cookies are activated only after voluntary consent has been obtained. Typical Google Analytics cookies, such as _ga and _ga_<identifier>, may operate for up to 2 years, _gid for up to 24 hours and _gat* for approximately 1 minute, depending on the configuration. Google Analytics user and event data is retained for 14 months.

The current technical list of cookie names, providers and expiry periods is available in the “Cookie Settings” panel displayed in the banner and accessible from the Store footer. The list may change as Wix, Stripe or Google is updated. A change of purpose or the addition of a non-essential category requires the information and consent to be updated accordingly.

3. Consent and Management of Settings

On the first visit, the User may accept all cookies, reject non-essential cookies or select settings by category. The accept and reject buttons should be presented in a comparable and readily accessible manner.
Analytical cookies and Google Analytics tags are not stored or activated before consent is obtained. Refusing consent does not affect access to the Store’s basic functions.
Consent may be withdrawn or changed at any time using the “Cookie Settings” link in the footer. Withdrawal is as easy as giving consent and does not affect the lawfulness of earlier processing.
The User may also delete and block cookies through their browser. Browser settings are an additional tool; blocking essential cookies may prevent the basket, Account or payment functions from working properly.

4. Personal Data and Transfers

If information obtained through cookies constitutes personal data, it is processed in accordance with Part II — Privacy Policy. In particular, the Privacy Policy explains the User’s rights, the recipients of the data and the rules governing transfers of data outside the EEA.
Google Analytics is used only after consent has been obtained. The Controller should use a configuration that limits the scope of the data, must not send data that directly identifies the Customer to Google Analytics and must maintain a 14-month retention period for user and event data.

5. Amendments to the Cookie Policy

This Policy may be updated if the law, tools or Store configuration changes. The effective date is indicated at the beginning of the document.
If an amendment concerns new purposes or providers requiring consent, the User will be asked to make a new choice before they are activated.

Part IV — Information on the Right of Withdrawal and Withdrawal Form

For Consumers and Entrepreneurs with Consumer Rights

A. Information on the Right of Withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason, except for contracts covered by a statutory exception, in particular contracts for non-prefabricated goods made to your specifications or intended to meet your individual needs and contracts for paid Digital Content once the conditions for losing the right described below have been met.

For the sale of Goods, the withdrawal period expires 14 days after the day on which you acquire possession of the Goods or on which a third party other than the carrier and designated by you acquires possession of the Goods. Where Goods are delivered separately, in batches or in parts, the period begins when the last item, batch or part is received. For Digital Content, the period begins on the day the contract is concluded unless the right has been validly lost.

To exercise the right of withdrawal, you must inform Leather Element Anna Jabłko, Niedźwiedzice 58, 59-225 Niedźwiedzice, Poland, email: flocketroll@gmail.com, telephone: +48 535 883 548, of your decision by means of an unequivocal statement, for example by letter or email. You may use the model form below, but this is not mandatory.

To meet the deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from the entire contract, we will refund all payments received from you, including the cost of delivering the Goods to you up to the cost of the least expensive standard delivery method offered for the order, without undue delay and in any event no later than 14 days after the day on which we receive notice of your decision to withdraw. We do not refund additional costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery method offered by us.

We will make the refund using the same payment method that you used for the original transaction unless you expressly agree otherwise; in any event, you will not incur any fees as a result of the refund. We may withhold the refund until we receive the Goods or until you provide us with evidence that you have returned them, whichever occurs first.

Please return the Goods to Leather Element Anna Jabłko, Niedźwiedzice 58, 59-225 Niedźwiedzice, Poland, without undue delay and no later than 14 days after informing us of your withdrawal. The deadline is met if you send the Goods before the 14-day period expires. You bear the direct cost of returning the Goods.

You are liable only for any diminished value of the Goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

For paid Digital Content not supplied on a tangible medium, the right of withdrawal is lost once the contract has been fully performed, provided that we began performance with your prior express consent, informed you before performance began that you would lose the right of withdrawal upon full performance, you acknowledged this information and subsequently received confirmation on a Durable Medium.

B. Model Withdrawal Form

Instructions

Complete and return this form only if you wish to withdraw from the contract. It may be sent by email or post.

To: Leather Element Anna Jabłko, Niedźwiedzice 58, 59-225 Niedźwiedzice, Poland; email: flocketroll@gmail.com

I/We* hereby give notice that I/we* withdraw from my/our* contract for the sale of the following Goods / contract for the supply of the following Digital Content*:

........................................................................................................................

Order number: ......................................................................................................

Date of conclusion of the contract / receipt of the Goods*: ................................................

Name of Consumer(s): ............................................................................................

Address of Consumer(s): ........................................................................................

Email address used for the order: ..............................................................................

Signature of Consumer(s) — only if this form is submitted on paper: